(4.1) Right of Withdrawal
Withdrawal Policy
(1) Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. If several goods are ordered as a single item and delivered separately, the period shall be calculated from the day on which the last delivery is taken into account. The same applies to the delivery of goods in partial shipments with regard to the last delivered item.
For service contracts, the withdrawal period shall be fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must notify us,
Andreas Hüttich
Managing Partners:
Andreas Hüttich
Closewitz 18 d
07751 Jena
Fax: +49 36425 50 903
Email address: info@spruehmal.de
of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample withdrawal form for this purpose, or print it out from our website (www.spruehmal.de) and return it to us, although this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
(2) Consequences of Cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
End of the cancellation policy
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply if:
- in the case of service contracts, the service has been fully provided if the trader had begun provision with the consumer's prior express consent and the consumer's acknowledgement that they will lose their right of withdrawal upon full performance of the contract by the trader;
- goods or services are supplied whose price depends on fluctuations in the financial market over which the trader has no control and which may occur within the withdrawal period;
- goods are supplied that are manufactured according to customer specifications or are clearly tailored to personal needs;
- goods are supplied that are liable to deteriorate quickly or whose expiration date would be quickly exceeded;
- sealed goods are supplied that are not suitable for return due to health protection or hygiene reasons and whose seal was removed after delivery;
- goods are supplied that, due to their nature, have been inseparably mixed with other goods after delivery;
- alcoholic beverages are delivered, the price of which was agreed upon when the purchase contract was concluded, but whose delivery can only take place after 30 days and whose current value depends on market fluctuations over which the trader has no control;
- contracts are concerned for which the consumer has expressly requested a visit from the trader to carry out urgent repairs or maintenance work; if, during such a visit, the trader provides additional services that the consumer has not expressly requested, or supplies goods that are not essential as spare parts for the maintenance or repair, the consumer has a right of withdrawal with regard to these additional services or goods;
- sound or video recordings or computer software were delivered in a sealed package and the seal was removed after delivery;
- newspapers, magazines, or illustrated magazines are delivered, with the exception of subscription contracts for the delivery of such publications;
- digital content is supplied which is not supplied on a tangible medium, where performance has begun with the consumer's prior express consent and his acknowledgement that he will thereby lose his right of withdrawal.
Cancellation form
If you wish to cancel the contract, please fill out this form and return it.
To:
Aandreas Hüttich
Closewitz 18 d
07751 Jena
Fax: +49 36425-50903
Email address: info@spruehmal.de
I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:
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(Name of goods, order number and price if applicable)
Goods ordered on:
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Date
Goods received on:
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Date
Name and address of the consumer:
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Date
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Customer signature
(only for written revocation)